After the two weeks, Chik called their contact number and no one ever answered. She left many messages and even found their voicemail box to be full on several occasions. On May 20, 2011, “Jennifer W.” stated that they would write a refund check and mail it on the following Tuesday. This was the last email communication that Chik had with anyone at Virginia Wine Tour. She continued in vain to send emails and call until June 2nd. In her last attempt to see if they were just having technical problems or could not answer emails, she created another email account under the name “McKenzie Taylor”. On June 2nd, Chik sent Virginia Wine Tour an email requesting a tour for the end of June under the name “McKenzie Taylor”. “Jennifer W.” quickly responded within 20 minutes of the initial email with reservation and contract information. Via email Chik wrote to “Jennifer W.” as “McKenzie Taylor” that she tried to call their contact number but the mailbox was full. “Jennifer W.” stated that she could call “McKenzie Taylor” to answer any questions.
Another victim contacted Virginia Wine Tours after seeing an ad in Northern Virginia magazine, and booked a wine tour for July 20, 2011. Within days, this victim realized the Salahis were behind the tour company, so she asked to cancel and have them refund her money. While going back and forth with them, she suffered a miscarriage from the stress. She begged them for a refund explaining that they were not in any shape mentally to do a tour due to the loss of their child. Virginia Wine Tour said they would be out of the office until after the July 4th holiday weekend, and would consider processing it when they returned. Rather than refund the money, the Salahis took the money on their Royal Caribbean’s Oasis of the Seas & Dreamworks cruise that weekend.